I. BALLOON BOUQUET AND DECOR POLICIES
Submitting and order indicates acceptance of the following cancellation policy.
1. CANCELLATION AND CHANGE DEADLINES
A. For purchases under $300.00
For a full refund, the deadline to submit your
request is 9 am Eastern Time (New York), the day prior to delivery.
Orders cancelled or changed
after this deadline are subject to a cancellation charge ranging from 50% to 100% of the order value, depending on the extent
of preparations made for the order.
We are unable to cancel or change the order on the date of
B. For Purchases over $300.00
a full refund, the deadline to submit your request is 9:00 am, Eastern Time (New York), 5 days prior to delivery.
Requests received after this deadline are subject to a cancellation charge ranging from 15% to 100% of the order
value, depending on the extent of preparations made for the order.
We are normally unable to
cancel or change an order on the date of delivery.
2. HOW TO CANCEL
Please send your request by email to your original contact
or order representative. Please consider your order canceled or changed only when you have received a confirmation by email.
3. INCLEMENT WEATHER
If IndyBalloons is unable to deliver an order
due to inclement weather, the customer will be notified as soon as possible to arrange for rescheduling.
II. BALLOON DÉCOR PRICING and
A. DÉCOR PRICING – OVERVIEW
Beginning of installation time prior to 8am, any day: $200 minimum.
Completion of installation after 6pm,
any day: $200 minimum.
Saturday or Sunday, set-up between 8am and 6pm: $250 minimum.
There is no minimum purchase
for times not noted above.
Mid-Day Standard SET-UP (8am-6pm, daily): 10%, with a $75 minimum.
Mid-Day Expedited SET-UP (8am-6pm, daily): 10%-25%, with a $75 minimum.
After hours SET-UP (Prior to 8 or after 6pm,
daily): 10% to 30%, with a $95 minimum.
Hi-time SET-UP at any time (using lifts): 15% to 30%, with a $125 minimum.
STRIKE FEE (TEAR-DOWN)
Mid-Day STRIKE FEES (8am-6pm, daily): $45/hr with a $45 minimum.
After hours STRIKE
FEES (6pm-8am): $75/hr with a $75 minimum.
After making a reservation, customer is subject to
a 50% cancellation fee if cancelled within 30 days of event.
IndyBalloons takes pride in delivering
quality balloon products.
Purchase of Balloon Decor involves design time, scheduling, labor, materials and installation.
We cannot guarantee products after delivery, or in adverse weather conditions.
IndyBalloons also cannot be responsible
for crowds touching decor, or for staff handling or attempting to move decor.
No refunds are available.
B. DÉCOR PRICING - DETAIL
Using BASE PRICES, along with the information provided below, it is possible to determine the approximate cost of
an installation. However, for guaranteed pricing, please contact our offices for a written quote. We also encourage customers
to reserve event dates as early as possible, up to six months in advance.
Our decor price structure includes four
1. BASE PRICE
2. SET-UP FEE
3. STRIKE FEE
4. OTHER FEES
Why is it necessary
to have four parts? Why can’t everything be rolled into the BASE PRICE?
1. The BASE PRICE is the charge
for labor and materials required to produce the decor.
2. The SET-UP FEE is the charge to transport the decor and/or
materials to the final display location. It is the cost of people and vehicles traveling, transporting, and positioning.
3. The STRIKE FEE is the flip-side of the SET-UP FEE. It is the cost to remove the decor. It is not charged when the
customer or the facility accepts responsibility for removing the decor.
4. Other fees cover unusual expenses such
as lift rentals and electrical power user fees.
1. BASE PRICE
The cost of labor and materials to produce the décor.
the base price of a cluster arch is $10 - $15 per linear foot.
Minimum order requirements for specific times are
noted below. There is no minimum base purchase required at other times. Higher minimums are required for areas beyond the
Indianapolis Metro Area. A 2-hour minimum set-up time frame is requested.
Beginning of installation time
prior to 8am, any day: $300 minimum.
Completion of installation after 6pm, any day: $300 minimum.
Saturday or Sunday,
set-up between 8am and 6pm: $250 minimum.
2. SET-UP FEE
Mid-Day Standard SET-UP (8am-6pm, daily): 10%,
with a $55 minimum.
Mid-Day Expedited SET-UP (8am-6pm, daily): 10%-25%, with a $55 minimum.
After hours SET-UP (Prior
to 8 or after 6pm, daily): 10% to 30%, with a $75 minimum.
Hi-time SET-UP at any time (using lifts): 15% to 30%, with
a $125 minimum.
Higher SET-UP FEES will be calculated on a case by case basis for areas beyond the Indianapolis
3. STRIKE FEE
Standard STRIKE FEES (8am-6pm, daily): $45/hr with a $55 minimum.
hours STRIKE FEES (6pm-8am): $75/hr with a $75 minimum.
Higher STRIKE FEES will be calculated on a case by case
basis for areas beyond the Indianapolis Metro Area.
4. OTHER FEES
Additional charges apply for lift
rentals and electrical user fees.
C. OUTDOOR DECOR (WEATHER) POLICY:
Outdoor Decor adds wonderful color and impact to any event. However,
no one can control the weather - even professional
meteorologists cannot accurately predict it. Therefore, in
the event of inclement weather the following policy applies:
Once Decor has been
completed or delivered, IndyBalloons is NOT responsible for inclement wind or weather causing damage to Decor, or cancellation
of an event. IndyBalloons also cannot be responsible for damage caused by crowds or event staff moving or attempting to move
or handle decor.
D. HELIUM TANK RENTALS
** AS OF 01/01/2015 WE NO LONGER RENT HELIUM TANKS
for current pricing.
2. RENTAL PERIOD
Tank rentals are for
a 3 day period. There is a $0.50 per day tank rental fee for each day beyond the 3 day rental period.
Tank rental includes an inflator nozzle.
4. LOST OR DANAGED EQUIPMENT
Customer is responsible for equipment in his possession, including replacement fees for lost, stolen
or damaged equipment. Replacement nozzle costs range from $45.00 to $125.00 based on the type of nozzle. Replacement tank
costs range from $250.00 to $750.00 based on the tank size. Customer agrees that credit card used for rental may be used by
IndyBalloons to collect these fees.
5. REPLACEMENT COST PROCEDURE
If equipment has been damaged, lost or stolen, IndyBalloons will charge the credit card used to rent the equipment
the replacement cost fee. If equipment is missing, IndyBalloons will hold these fees for 30 days. Customer has these 30 days
to locate missing equipment and return it in good condition to IndyBalloons. If equipment is not returned within this 30 day
period, customer forfeits the replacement fees being held by IndyBalloons to pay for missing equipment.
Please read entire policies document.
See above for Decor
Rental rates quoted are for a per-day use. If equipment is needed or a longer
period of time, please contact us for rate quotes. All equipment rental charges are for time out whether used or not. Some
items are daytime only rentals.
Final payment is due at or before delivery. We accept Cash,
Visa, MasterCard, Discover and American Express. Sorry, no personal checks. A valid credit card is required for all orders
even if paying cash. The credit card serves as the security deposit.
Billed accounts will be assessed a $35 billing fee
if payment is not completed at delivery. $35 will be assessed every 10 days thereafter until paid in full.
Early planning ensures product availability. Make reservations early.
There will be a $30.00 changing fee assessed to all orders making changes within 5 days of an event. In some
cases, a change may not be able to take place.
A 50% deposit is required at the time
of reservation for orders over $200; payable by credit card only.
All equipment is for
rental purposes only, and it is understood that IndyBalloons shall not be held responsible for any accidents or damages
resulting directly or indirectly from the use of the leased equipment. IndyBalloons EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER
EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, and neither
assumes nor authorizes any other person to assume for it any liability in connection with the use of this equipment. The customer
agrees to indemnify IndyBalloons from any claim, loss, damages to property, consequential damages, loss of income or any other
incidental damages caused by the negligence of lessee, together with attorney fees for defending any action brought as a result
of the lease of this equipment or Decor purchase.
G. DAMAGE WAIVER
IndyBalloons applies a 6% nonrefundable
damage waiver to the cost of all rental equipment. This cost covers wear-and-tear on the equipment and is NOT insurance. The
renter is not covered for damage, theft, vandalism, misuse, abuse or missing equipment. IndyBalloons does charge a replacement
cost for missing and/or broken equipment. customers are responsible for weather damage, theft, vandalism, abuse and misuse
of rented equipment. The damage waiver does NOT cover these instances. This fee is non-refundable.
Water is very destructive. Rain, drizzle, sprinkles, sprinklers, wet swim suits, etc. are all potentially damaging to any
type of equipment. Customer is wholly responsible to protect equipment from any source of water that is not a part of normal
equipment use. Renters will be charged total replacement cost and shipping of damaged equipment.
After making a rental reservation, the customer will be subject to a 30% nonrefundable cancellation fee if the entire reservation
is cancelled within 30 days of the event.
Once equipment or decor has been completed
or delivered, IndyBalloons is NOT responsible for inclement weather causing the delay or cancellation of an event, or damage
K. DELIVERY AND PICKUP CHARGES
Delivery fees are determined by delivery type, zip code and
Charges quoted for delivery also include pick-up. The minimum fee is $15.00. For Sunday delivery and/or
pick-up, there is a higher minimum charge.
L. BASIC DELIVERY - The
lowest cost form of delivery. Your items are delivered to a point immediately accessible to our truck tailgate,
usually your dock, driveway or garage.
M. CUSTOM DELIVERY - Your items will be carried to and from
a place beyond the truck tailgate, and if you wish, set up and taken down. Please contact us in advance of delivery/pickup
to arrange for these services so that your delivery will be appropriately scheduled and staffed. The fee for a custom delivery
is determined by the time required to honor your requests.
N. SECURITY AND WEATHER PROTECTION
items should be placed in a secure, weather protected place. DO NOT ALLOW RENTAL ITEMS TO GET WET!
O. DELIVERY TIMES
routes are finalized on the morning of delivery. Since time and care are part of each delivery, a specific delivery time is
not available. Our vehicles will deliver until their schedule is completed.
P. SPECIFIC DELIVERY TIME
A specific morning or afternoon delivery time may be arranged. There may be an additional charge. Please call for a quote.
Customer must be present upon delivery in order to sign all necessary paperwork. If you cannot
be present, the paperwork must be signed in advance.
Delivery or pick-up during certain
time periods may be subject to overtime charges, please ask for a quote.
S. EQUIPMENT USE
delivery of equipment, please learn to use the items rented. IndyBalloons instructs each customer on safe use of the rental
equipment. Instructions on proper use are sent with most items. Should an item not work properly, please contact IndyBalloons
immediately. IndyBalloons will either provide further instruction or will replace the item. Also, when picking up or accepting
delivery of equipment, it is the customer’s responsibility to be sure all items reserved have been received. Provided
the items are not correct, IndyBalloons wants to know about it immediately in order to remedy the situation.
T. PREPARING RENTAL ITEMS FOR PICKUP
Rental items need to be returned to their point of delivery in clean condition
and prepared as they were delivered.
IndyBalloons wishes to thank those of you who do business with us.
We hope that your events are as much fun
for you as they are for us to help you plan. If anytime you have questions or concerns please give us a call.
here to help you. Have a great event!
ALL RENTAL EQUIPMENT MUST BE PROTECTED FROM THE ELEMENTS. Rental property must be protected from dew or bad
weather. Do not leave items out overnight. Property must be protected from risk of theft or vandalism.
fee of $50.00 will be charged for items left unprotected from the elements or left out overnight.
or damage to rental property do require additional fees.
According to the rental agreement the equipment must
be properly cared for by the customer to protect from damage,
and unless otherwise contracted, the equipment must be
prepared for pick up by the renter.
The renter has the option of hiring labor to assist in the setting up and tearing
down of rental equipment; however, if the renter has not contracted for the additional labor, and the pick up requires additional
labor due to the renter’s improper or inadequate preparation for pick up, the following charges will apply:
STEPS or STAIRS: WE DO NOT MOVE EQUIPMENT UP OR DOWN STAIRS. This requires a very high additional labor cost. A minimum
fee of $50.00 per trip traversing stairs will be charged for moving equipment up or down stairs or steps.
LABOR BEYOND CONTRACTED SERVICE: Hourly rates on a delivery beyond a basic drop off service is billed at $65 per hour with
a one hour minimum.
– A valid major credit card is required for all rentals and decor deposits. No exceptions.
Most rental rates
are daily. List prices are per item.
No reservation is accepted without a valid credit card number. A 50% reservation
deposit on Discover, VISA, MasterCard, or American Express may be required.
A cancellation fee of 30% charged
for cancellations within 30 days of the event.
Delivery charge is based on delivery type (Basic
Delivery or Custom Delivery), zip code and order size.
Delivery includes pick up for rentals.
Basic or Custom Delivery:
Basic Delivery: to your driveway or dock. Basic Delivery does not go beyond the
truck tailgate, and does not include going up or down stairs, carrying items inside or setting up and tearing down. Customer
must prepare all items for pick up. Items must be returned to delivery location and restacked as they were at delivery. Items
must be prepared for pick up to avoid extra fees. $30.00 minimum delivery fee.
Custom Delivery: includes moving
items beyond the truck tailgate, and may include setting up and tearing down as requested. Additional labor charges apply
for these services; call for a quote.
We do not traverse steps or stairs with rental equipment.
charges for additional labor.
$60/hour, 1/2 hour minimum.
***** ***** ***** *****
11/01/08 and are subject to change without notice.
Items are subject to availability.